Refund policy

Made-to-order pieces

Every Fondly piece is engraved with your own handwriting, which means we cannot resell it and cannot accept returns for change of mind.

If something is wrong, we fix it. If your piece arrives faulty or damaged, or the engraving does not match the photo you sent, email us within 30 days with a photo and we will remake it or refund you. No argument.

Before you order, check your photo. Make sure the handwriting you upload is the one you want. Once engraving starts we cannot change it.

If your order has not shipped yet, email us and we will cancel it for a full refund.